KNOW US BETTER
Policies and T&C
Terms & Conditions
Effective date: 01-Jan-2023
Welcome to www.allnaturals.in (referred to as "we," "us," or "our"). These Terms & Conditions govern your access to and use of our e-commerce website and the services provided therein. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
You must be at least 18 years old to access and use www.allnaturals.in. By using this website, you confirm that you are at least 18 years of age, or accessing the site under the supervision of a legal guardian.
a) Account Information: When creating an account on our website, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and ensuring the security of your account.
b) Account Usage: You are solely responsible for all activities that occur under your account. If you suspect any unauthorized access to your account, please notify us immediately.
a) Accuracy: We make every effort to provide accurate product descriptions, images, and pricing on our website. However, we do not guarantee the completeness, accuracy, or reliability of such information. Product colors and appearance may vary slightly from the images shown due to monitor settings and natural variations.
b) Availability: Product availability is subject to change without notice. We reserve the right to discontinue or modify any product without liability.
Orders and Payments
a) Placing Orders: By placing an order on our website, you make an offer to purchase the products at the specified price. We reserve the right to accept or decline your order for any reason, including product unavailability, pricing errors, or suspicious activity.
b) Payment: We accept various payment methods, including credit/debit cards and other online payment options. By providing your payment information, you represent that you have the legal right to use the chosen payment method.
c) Order Confirmation: After placing an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order but acknowledges that we have received your request.
Shipping and Delivery
a) Shipping: We strive to deliver products within the estimated delivery timeframe. However, delays may occur due to unforeseen circumstances or external factors beyond our control. We shall not be held liable for any delay in delivery.
b) Delivery Address: It is your responsibility to provide an accurate and complete delivery address during checkout. We will not be responsible for non-delivery or misdelivery due to incorrect address information.
Refunds and Returns
Our Refunds/Cancellation Policy governs refunds, returns, and order cancellations. Please refer to the respective policy for detailed information.
a) Content Ownership: All content on www.allnaturals.in, including images, text, graphics, logos, and trademarks, is the property of www.allnaturals.in or its licensors and is protected by copyright and other intellectual property laws.
b) Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only.
You agree to indemnify and hold www.allnaturals.in, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, costs, or expenses arising out of your use of the website or violation of these Terms & Conditions.
Modification and Termination
a) Modification: We reserve the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Any changes will be effective upon posting on our website.
b) Termination: We may terminate your access to www.allnaturals.in at any time for any reason without prior notice.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [insert city, state, or country].
If you have any questions or concerns regarding these Terms & Conditions, please contact us at [contact email/phone].
End of Terms & Conditions
(Note: The above Terms & Conditions serve as a basic template and should be customized to suit the specific needs and practices of www.allnaturals.in. To ensure legal compliance, it is advisable to seek legal counsel before finalizing and implementing these terms.)
Information we collect
We may collect the following types of personal information from you:
a) Personal Identifiable Information (PII): This includes your name, email address, phone number, shipping and billing address, and other information you provide during the registration or checkout process.
b) Payment Information: We collect payment information necessary to process your orders, such as credit/debit card details or other financial information. However, we do not store sensitive payment information on our servers, and all payment processing is done through secure third-party payment gateways.
c) Device and Log Information: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, referring website, pages visited, and access times.
Use of Information
We may use your personal information for the following purposes:
a) To process and fulfill your orders and provide customer support.
b) To communicate with you regarding your orders, account, and any updates or promotions.
c) To personalize your experience on our website and improve our services.
d) To analyze website usage and trends to enhance our website's functionality and user experience.
e) To comply with legal obligations and resolve any disputes.
Data Sharing and Disclosure
We may share your personal information with third parties for the following purposes:
a) Service Providers: We may share your information with third-party service providers who help us with order processing, payment processing, shipping, and other essential services.
b) Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those websites before providing any personal information.
Updates to this Policy
Refunds for Damaged, Leaked, or Expired Products
At www.allnaturals.in, we strive to provide you with high-quality and fresh products. If you receive a damaged, leaked, or expired product, we offer a full refund or replacement as per your preference. To be eligible for a refund or replacement, please follow these steps:
a) Notify us: Contact our customer support team at [customer support email/phone] within [number of days, e.g., 7 days] from the date of product delivery. Provide detailed information about the issue, including photographs if applicable.
b) Verification: We will review the information provided and verify the issue. If the damage, leak, or expiration is confirmed, we will initiate the refund or replacement process.
c) Return of the product (if applicable): In some cases, we may request you to return the damaged, leaked, or expired product. We will provide instructions on how to return the item, and the cost of return shipping will be borne by us.
d) Refund/Replacement: Once we receive the returned product or verify the issue, we will process the refund to your original payment method or ship a replacement, as per your choice.
a) Order Cancellation before Shipping: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible at [customer support email/phone]. We will make every effort to accommodate your request. If the cancellation is successful, we will process a full refund to your original payment method.
b) Order Cancellation after Shipping: If you want to cancel your order after it has been shipped, please contact our customer support team immediately. While we cannot cancel the shipment, you can follow the standard refunds procedure mentioned above for damaged, leaked, or expired products.
Investigation of Technical Errors
In the event of missing payments, timeouts, or any other technical errors related to transactions on our website, we understand your concern and assure you that we will investigate the issue thoroughly. Our customer support team will work with you on a case-by-case basis to resolve the problem.
a) Reporting the Issue: Contact our customer support team at [customer support email/phone] and provide all relevant details about the transaction error.
b) Investigation Process: We will conduct a comprehensive investigation into the reported technical error to determine the cause and responsibility.
c) Refund/Replacement: Based on the investigation results, if it is confirmed that the error occurred from our end, we will initiate the refund or replacement process accordingly.
If you have any questions or concerns regarding our Refunds/Cancellation Policy, please feel free to contact our customer support team at [customer support email/phone]. We are here to assist you and ensure your satisfaction with our products and services.
End of Refunds/Cancellation Policy
(Note: As with any policy, it is essential to customize the Refunds/Cancellation Policy for www.allnaturals.in based on specific business practices and requirements. Additionally, it is advisable to seek legal advice to ensure compliance with applicable laws and regulations.)